We provides a variety of support networks – Student, Trainer, and Technical Support.

Student Support

On hand at all times to assist you with any student administration related enquiry, our student services team can be contacted in person at the Student Support area between 8.30am & 5, via the portal, or by email or phone.

Trainer Support

Your trainer is available at every stage of the course to provide you with advice and assistance, including in-class. To get in contact with
your trainer for any course related query, simply log into the portal and contact them by live chat, arrange a video
conference, or give them a call.

Please note that you can access support from your trainer at regular workshops and that there are also designated times
outside of business hours during which you can contact your trainer

Technical Support

Public Safety Training & Response Group has a technical support team on hand to assist students with technical related queries and problems, for instance, portal features and functionality, password reset requests, and other technical enquiries. You can contact them by phone during business hours or obtain a support ticket through the portal.

Yes. If you have studied or worked in the past and believe that you may be eligible, indicate this on the enrolment application form or give our student services team a call. Please bear in mind that you need to apply and show evidence of prior learning, like previous results and transcripts, for instance, and also understand that credits may not be awarded if satisfactory evidence can’t be provided.

Our workshops enable you to meet your trainer and fellow students and learn more about the subjects you’re enrolled in. Motivational, stimulating and very rewarding, our workshops enable you to meet like-minded people among your study peers and expand your contact network.

Everything you need for your course has been made available online so you needn’t wait for study materials to arrive in the post. However, if you prefer to access your study materials in printed form, you can always access them online via the learning portal and print them yourself at home or work.

Upon enrolment, all students will be sent login details and a password to Public Safety Training & Response Group online learning portal by email. This enables you to get started immediately by accessing all your course materials and contacting your trainer.

Yes there is ample off street parking.

Public Safety Training & Response Group has an excellent range of support services, which cover areas including health, welfare and study support. For personal problems, which may affect your work, you can always talk in complete confidence to your trainer or any member of staff with whom you feel comfortable. Trainers can help with a wide range of issues, and if they are unable to help with a particular problem, they will find you someone who can.

Students without formal secondary qualifications may be required to complete Public Safety Training & Response Group’s Language, Literacy and Numeracy test.
Courses require satisfactory completion of prerequisite units or qualifications (where applicable). Such requirements are detailed in the individual course information. Students must be 18 years of age or above.